A Year of FIOS

Well, in the language of a current TV show, we've been using FIOS for One year, nine days, and forty-six minutes, so it's time for our first annual performance review:

• It works. Internet, Television, Telephone, all work.

• The system has no trouble with Linux machines. The tech who installed the router had to use a Windows machine to initialize it, but I think that was more of a tech ability issue than an absolute requirement. I can certainly log into the router via the web interface from either of the Linux boxes, as well as the Macs and the windows machines. I think I've noted that the router won't let you listen to streaming RealPlayer output with a program other than RealPlayer, but that's a minor issue and I could probably call tech support to see how to set the router firewall permissions appropriately. Everything else works fine.
• We haven't used the telephone that much, frankly. My wife prefers the sound on the copper-wire line we kept, and since I'm not here that much this year we don't often use the FIOS line. I don't notice any difference in sound quality, but you should know that I just found out that a Sonic Screwdriver makes a sound that I can't hear, but everyone else can.
• TV reception is excellent. There haven't been a lot of the pixellation issues that we had with Comcast digital. The only thing better about Comcast was that they included Starz, Encore, etc., in the standard package. FIOS doesn't, but if you buy the Showtime package, you get all of that as well. (HBO is a separate package, alas.)
• When FIOS switched to an all digital TV signal last summer, they sent me a free convert box that allows me to access all of the TV channels on my second TV. It doesn't have any fancy features, but it accesses all the FIOS channels.
• All in all, the quality of service is slightly ahead of Comcast's. However, that has a lot to do with the quality of the connection between the street and the house, and Comcast was using an old cable. If we ever switch back to Comcast, they will hopefully install a newer, high-speed, connection.

So all in all, a positive experience. Knowing what I know now, would I sign up with FIOS again? Yes, absolutely. Next December our two-year commitment to FIOS ends. Will we keep it? It depends on the package Comcast has to offer.

30 Dec 2008: Things I forgot to add the first time:

• Verizon gives you a measly 10 MB of personal web space, last I looked. I think Comcast gave you about 250 MB. So I had to move my personal web pages to a freebie website provider. Well, it was free except that I had to register my domain with them. Since that only costs $7/year, it's not a problem. But if you have a significant amount of junk content in your current ISP's personal web space, it won't fit into FIOS.
• The DVR box that we rent from FIOS comes with some nifty widgets, allowing you to view weather, traffic, news, and sports results, along with community information, of which we've had none.

31 Dec 2008: Just one more thing: The FIOS tech can initialize your system without Windows. Just look at the last paragraph of this link. Wish I had known that last year. Oh, well, that was a long time ago, in (almost) another administration, and anyway, that Windows installation is dead.

I, For One, Welcome Our New Telecom Overlords

I'm filled with wonder, hope, excitement, fear, and dread.

Yes, my children, we're changing our broadband, cable, and ½ of our phone service from Comcast (broadband & cable) and Verizon (phone) to Verizon FIOS.

Specifically, we're getting the Verizon package for all three services, which is supposed to cost $99/month, but actually costs about $135/month when you factor in the DVR, and the movie package (we chose HBO) that they require you get in order to get the installation charges dropped. That's about what we pay now for Comcast's cable and broadband service, and it allows us to drop a copper phone line.

Of course, Comcast has its own “Triple Play” which costs about the same. However, that all goes through the same coax that provides our service now, and which is sometimes inadequate (it was first laid over 20 years ago, what do you expect?). And friends have Verizon's FIOS phone and broadband, which seems to be decent. No one I know has the TV yet, as far as I know. We're pioneers. Hence my dread.

But we get this really neat $200, 19 inch high def TV, which I plan to mount right by my computer, so that I never have to leave this chair — OK, maybe to go to work, but otherwise. (Or we can get a $200 Best Buy gift card, for a down payment on a really big HDTV.)

Anyway, installation is scheduled for Wednesday next week, so I'll let you know how it goes.

Such as today: Last Friday Miss Utility came out and painted orange paint on the snow in our yard, along with flags marking various cables. Today, the line-digging crew came out and installed the fiber from the street to the house.

Along the way they cut the Comcast cable — unfortunate, as we're still using the cable until Wednesday next. They did manage to repair that.

The Verizon-owned copper phone line, however, they shredded.

This does not comfort me.

I'm sure it was unintentional, as we told them that we wanted to keep one of our copper phone lines, because we've had many power problems in the past. True, the FIOS box comes with an 8-hour telephone battery, but there have been times when I'm sure we would have run through that. Hence we want to keep the copper.

Verizon is supposed to come back tomorrow and replace the copper. If the don't cut anything else I'll report later in the week.

Oh, yeah, the deal's for two years. We'll see what kind of offer Comcast has then.